Interview with Karine Deniau, credit manager at Metso
THE CHALLENGE
Metso, a prominent global corporation, had no dedicated credit management software, relying instead on cumbersome ERP transactions which were not user-friendly, far from ideal and not user-friendly. Implementing new tools was complicated due to dependency on corporate group decisions, which were not always made locally.
Choosing the right solution was critical. The selection process involved numerous questions, such as determining whether a single person or more could manage the credit operations and how to enhance the processes for collections and team communication.
THE SOLUTION
Metso turned to My DSO Manager, recommended by our consulting partner, EffiCash. The company trusted their choice based on their expertise on the field.
"After the audit of this partner, and their recommendation for My DSO Manager, the solution was implemented. One thing led to another, and we successfully integrated it to our environment, the platform is easy to use, colorful, and user-friendly. My DSO Manager provided comprehensive control and excellent technical support."
The implementation process was smooth, supported by credit project managers, who helped set up and create integration files.
"Once we did the setup, we've had the same framework since. It's been reliable with no issues, and even if issues arise, their support is just a call away!"
THE RESULTS
The implementation of My DSO Manager led to significant improvements in Metso's credit management. The platform streamlined communication between teams, enhanced dispute management and improved their processes.
"My DSO Manager has been a game-changer for us. It allows us to extract data frequently and hold productive meetings with our guarantees department. We can clearly identify and codify overdue receivables, which has improved our efficiency significantly."
The platform's ease of use and automation features resulted in considerable time savings. Tasks that previously involved manual processes, are now automated in a few clicks, allowing the team to manage collections more efficiently and to focus on more strategic activities.
Moreover, My DSO Manager improved customer relations by adapting to various client needs and collection scenarios. The feedback from customers has been positive, highlighting the improved efficiency and communication. We appreciate the streamlined communication that the solution brought to our group.
"Meetings that were previously avoided are now productive, with clear action points. It's less tedious, and everyone knows exactly what needs to be done."
Looking ahead, Metso sees My DSO Manager as an evolving intelligent software that continues to meet our needs. Regular presentations and updates ensure that the platform remains aligned with the up-to-date operational requirements.
"Quite honestly, we don't expect anything more. The tool is evolving, and we have regular presentations. It's intuitive and easy to use. Even if someone makes a mistake, it's very easy to correct".
TO SUMMARIZE
Metso's experience with My DSO Manager showcases how the right credit management solution can transform operational efficiency. The platform's user-friendliness, support, and continuous evolution have made it an indispensable tool for Metso, significantly improving their credit management processes
KEY BENEFITS
- Ease of Use: Intuitive and user-friendly interface.
- Efficiency: Significant time savings and automation of manual processes.
- Support: Reliable and responsive technical support.
"My DSO Manager is great for daily credit management. It's easy to integrate, fluid, and works well. I highly encourage its use to all credit managers"