Interview with Nadine Latgé, Account receivable manager in Bastide
THE CHALLENGE:
Our company sought a solution beyond regular or trend-driven ERPs to streamline and centralize our Order to Cash process. With multiple stakeholders involved-salespeople, agencies, and accounting teams-we needed a platform that could centralize all information in one place, from open items to related documents, improving collaboration and decision-making.
We also faced the challenge of managing "carrier codes," our internal payer accounts, and providing real-time aging balances to internal teams. Another crucial objective was to future-proof the platform for scalability, ensuring that as we can expand and unify more entities later in the future across the group, and the solution remains flexible and efficient.
Solutions:
A colleague recommended My DSO Manager, which quickly became the preferred platform due to its functionality. We were able to centralize all relevant documents, files, and data in one place, making the entire process more fluid and efficient. One standout feature is the ability to attach documents directly to open items, which has been invaluable.
My DSO Manager also provides customizable reports that allow us to track overdue accounts, identify problem areas, and monitor past-due invoices at a glance. This level of insight, coupled with a quick setup and responsive support team, has streamlined our workflow significantly.
As the project lead noted, we started using the platform 2-3 years ago, and it was set up quite quickly. I have two dedicated contacts who are very responsive.
Time Saving: The automatic reminder system has been a huge time saver. Predefined emails and letters can be sent with just a click, eliminating the need to type out hundreds of individual emails.
This feature alone has drastically reduced the manual workload and has a big time saving on that in terms of daily work.
We also benefit from My DSO Manager's customer grouping and advanced search features. These allow us to manage unpaid invoices efficiently and track disputes with ease. For example, by grouping our establishments and tracking disputes in one centralized system, we no longer need to chase different offices manually.
Facilitating Accounting Close: The platform's automation capabilities extend to annual and monthly account statements, saving us significant time during our June and December accounting closes. Customizable reminders ensure that invoices are paid promptly, and customers receive statements automatically based on configured schedules.
For certain accounts, we have good payers, so we only send one statement per month, and it was set up as needed.
Results:
Improved Client Communication: Contrary to common belief, customers appreciate the system because it streamlines invoice retrieval through EDM and the interactive page with the client. One of our clients remarked,
Customers are not happy to receive reminders, but with a suitable platform, they actually value the service. They can retrieve their invoices and accounts statement easily, which adds value for them.
This feature has greatly enhanced our customer relationships by minimizing back-and-forth communication about missing invoices.
Support and Scalability: The support provided by My DSO Manager has been exceptional, with fast response times and efficient issue resolution.
If I were to give a score, I'd give it a 9 out of 10.
Additionally, the platform's scalability has allowed us to onboard six more entities recently, without any complications.
User-Friendly and Intuitive: One of the most praised aspects of this solution is its user-friendly design. Even those new to credit management find the platform intuitive and easy to navigate.
It's intuitive, quite fast, and the search function is excellent-allowing us to find customer data quickly by any element.
Conclusion:
In conclusion, My DSO Manager has helped us centralize critical information, save significant time through automation, and improve both our internal processes and customer relationships. The platform's scalability and ease of use make it an indispensable tool for future growth.