Interview with Sylvie Debregeas, Customer Risk Manager in Group La Centrale

THE CHALLENGE:

Without a dedicated intelligent collection platform, we had to manually handle account receivables using Excel spreadsheets. Daily analysis of payments, balances, and accounts receivable was tedious, time-consuming, and prevented us from optimizing our productivity.

A portion of our past-due accounts were previously outsourced to a collection agency.Therefore, choosing a collection and credit management software was an obvious choice to reduce expenses and boost in-house AR administration.


THE SOLUTION

• The ease of implementation
  
• The agenda-driven process that organizes the actions to be taken
  
• The chronological prioritization in relation to client type
  
• The real-time availability when interacting with our clients
  
• Simple grouping or client typology classification
  
• Real-time visibility while interacting with clients
  

The results

• We have reduced the transfer of our receivables by 30% to the external collection agencies.
  
• The software's user-friendliness has enabled the team to be more autonomous in handling priorities.
  
• Our DSO has been improved 15% since the implementation, reaching to 33 days in 4 months.
  
• Teams can save time in their daily management, allowing them to focus on effective follow-ups.
  

What are the three strengths of My DSO Manager, you would like to mention?

Renaissance in working processes , Efficiency and Following-up fluidity.