Online help

How to start in My DSO Manager?

Welcome in My DSO Manager !

This tutorial will allow you to quickly use the software in three steps :

1. Upload your data:

Import your customer data (account number, business name, address,...) as well as open items (invoices, credit notes, unallocated payments,...) from your system (ERP, accounting software, CRM,...)

You can import your data in different ways:

Manually by our import Smart Upload module. Read more
Automatically by Secure FTP using Smart Upload to set the import. Read more
Automatically through our API or our connectors which allow to sync your data every day. Read more

We support you on the different stages of setting up My DSO Manager: importing data, configuration, user training. Feel free to contact us.

2. Set your platform:

Start by setting My account and fill in the necessary information such as the name and address of your business, the rate of late penalties that you want to apply, the main currency of your platform, ....
In the Settings, choose the statuses you will use to qualify open items (invoices, credit notes ...). See more here: how to qualify items with a status?. Update your status here: Manage items status.
Define how you want to chase up your customers in My DSO Manager. To do this, go to the Settings in Collection scenarios to create them or to use the collection scenarios and emails, SMS, and other media templates proposed by the tool (you can modify them according to your needs).

You can edit and create as many collection scenarios as you want and in any language.

Assign collection scenarios to your customers in the tab Client search. See How to assign a collection scenario to a client?
Assign to each of your customers the contact for collection in the customer account or with Smart Upload module (contacts import) keeping in mind to include his email.
Setup the customer risk management: personalized scoring, review of credit limits, alerts, etc. Anticipating customer risk makes it possible to avoid pitfalls and unpaid invoices.
Manage users account(collectors, sales managers...) and associate them with clients (from the customer sheet or in mass after a Client search. They are the people that you will solicit for the resolution of disputes and to perform some dunning actions.

3. Perform dunning actions and qualify items with status:

Go to your Collection

agenda, start to perform actions and qualify your items with statuses (promise of payment, dispute ...) and comments

If your receivables include old overdue invoices (more than 6 months for example), My DSO Manager will propose a scenario action with a old action date as per the collection scenario you have created or chosen.

In this case, this action can be interpreted as a warning to qualify these open items with good status. It is certainly relevant to create a specific action. on these old items to manage them according to the situation (bad debts with litigation on going, problem of accounting, dispute...).

Indeed, collection scenario actions are adapted to the receivable that are in « normal » situation. Once an invoice is old or if a special reason explains its non-payment, it should be addressed through a specific action.

Go beyond...

Create alerts to highlight some specific accounts, for example when promise of payment has not been respected, account is overdue but without action done for 15 days...).
Improve the % of qualified receivable which show the part of overdue items that have been qualified with a status and a comment.
Interact with your customers with interactive emails and with internal actors of your business with internal interactive emails.

Speed up disputes resolution with specific actions and the Dispute report
Apply late payment penalties to bad payers in order to educate them to pay your invoice on time.
Manage and improve your performance with reports: Aging balance (% overdue), DSO, Cash receipts...
Manage your company's cash with the Cash forecast report which is based on payment behavior of your customers and promises to pay entered in the software.

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